For Students and Graduates of the University of Georgia
Vacancy: Customer Journey Manager
Company: Bank of Georgia
Location: Tbilisi
Employment Type: Full-time
Deadline: June 30, 2025
Company Overview:
Bank of Georgia is a leading financial institution in the country, focused on digital transformation, customer-centric product innovation, and continuous service optimization.
Key Responsibilities:
-
Mapping and continuously improving end-to-end customer journey maps
-
Analyzing touchpoints to identify and resolve customer pain points
-
Developing strategic roadmap initiatives to drive long-term user satisfaction
-
Designing user-centric products aimed at increasing conversion rates and retention
-
Collaborating closely with the marketing and product teams to align strategic goals
Qualification Requirements:
-
Strong analytical, structural, and organizational capabilities
-
Proven experience in identifying user needs through comprehensive customer research
-
Proactive mindset with strong project management capabilities
-
High-level communication and interpersonal skills
-
Professional experience in marketing, market research agencies, or customer experience (CX) management
-
Hands-on experience with Customer Journey Mapping (CJM) methodologies
-
In-depth knowledge of business process analysis techniques
-
Prior knowledge or understanding of banking products is considered an additional advantage
Application Process:
The deadline for applications is June 30, 2025.
For additional information, please contact the Career Development and Employment Office. Professional consultation is available to help you successfully present yourself to the employer.
Contact Information:
-
Email: career@ug.edu.ge
-
Tel: +995 511 30 27 47
