Job Opportunity: Call Center Operator
New Vision Insurance JSC is seeking a dedicated and client-oriented Call Center Operator to join our Information Services team.
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Position Title: Call Center Operator
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Department: Information Services Department
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Location: 1b E. Mikeladze St., Tbilisi, Georgia
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Schedule: Monday – Friday, 10:00 AM – 7:00 PM or 09:00 AM – 6:00 PM (flexible schedule available for university students)
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Monthly Salary: 800 – 1,000 GEL Net (commensurate with qualifications) + Performance-based bonuses upon passing the probationary period
Key Responsibilities
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Inbound Call Handling: Providing comprehensive support for incoming calls, including dispatching emergency medical services, home-visit doctors/laboratories, and 24/7 auto assistance, as well as rerouting calls as needed.
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Interdepartmental & Partner Coordination: Liaising with internal departments and partner organizations to ensure seamless service delivery for insured clients and New Vision University Hospital patients.
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Call Monitoring & Follow-Up: Continuously monitoring call volume, identifying dropped calls, and ensuring timely callbacks.
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Data Processing & Case Tracking: Logging and processing call inquiries via official email, service portals, or internal management software.
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Multi-Channel Support: Responding to customer inquiries on social media channels or escalating them to appropriate departments.
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Customer Feedback Management: Logging customer complaints and satisfaction feedback, routing them to relevant quality assurance teams.
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Email Management: Regularly checking official and personal work email inboxes to ensure prompt follow-up communication.
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Standards Compliance: Adhering to internal operating procedures and guidelines of both New Vision Insurance and New Vision University Hospital.
Qualification Requirements
Mandatory Criteria:
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Education: Higher education or final-year university student.
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Software Literacy: Proficiency in Microsoft Office suite.
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Language Skills: Conversational proficiency in English.
Preferred Criteria:
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Educational background in Medicine, Public Health, Pharmacy, Dentistry, or related healthcare fields.
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Conversational proficiency in Russian.
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Prior work experience in the insurance sector or a call center environment is considered a strong advantage.
Key Competencies:
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Strong attention to detail and active listening skills.
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Ability to work effectively in a team environment.
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Stress tolerance and ability to handle force majeure situations.
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Effective time management and organizational skills.
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Strict commitment to data privacy and confidentiality.
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Excellent verbal and written communication skills.
What We Offer
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A friendly, employee-centric work environment (shortened workdays on Fridays, plus a paid day off on your birthday).
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Corporate benefits package, including comprehensive Health Insurance and a Fitpass membership.
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Team integration activities and corporate culture events.
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Clear career development pathways (both horizontal mobility and vertical promotion opportunities).
How to Apply
Interested candidates are invited to submit their Resume/CV to: vacancy@nvi.ge
